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Our Team

VCU Mail Services, provided by Novitex Enterprise Solutions, consists of a service driven team. All employees are cross trained and proficient in many areas of Mail Services making operations efficient and services uninterrupted. VCU Mail Services is your One Stop Approach by being a complete letter-shop for the university community and specializing in mail services.

	Assistant Manager – Donnette Haynes Donnette has been with PBMS (now Novitex Enterprise Solutions) since 1997 and joined VCU Mail Services in 2004. She is Assistant Manager and provides fiscal and administrative support for Mail Services. She is responsible for all financials associated with the daily operation and maintains site related correspondence and reporting documentation. She oversees outbound mail processing and also serves as workflow coordinator to manage all auxiliary projects for the hospital and university community. Donnette welcomes your comments and can be reached at (804) 828-3868 or by e-mail at haynesds@vcu.edu.
	Mail Services Supervisor / Team Lead – Vernon Benson Vernon has been with VCU Mail Services since 1996 and oversees the Mail Services operation to include correspondence and inbound mail (including accountable mail). Vernon welcomes your comments and can be reached at (804) 828-1343 or by e-mail at vbenson@vcu.edu.
	Auxiliary Services Team Lead - Earl Seaborne Earl has been with VCU Mail Services since 1998 and oversees the Auxiliary Services operation. Earl is responsible for the coordinating of all production print & mailings and performing all related mail house functions. He is also responsible for balancing the workload of the team as well as serving as the point of contact for Auxiliary Services. Earl welcomes your comments and can be reached at (804) 828-1343 or by e-mail at eseaborne@vcu.edu.
	Correspondence Mail / Delivery Drivers (Carl Grimes, Greg Smith, Theresa Hodnett, Keith Anthony, Jerome Hilliard) Receive, sort and prepare the university’s mail for pickup and delivery to multiple locations on and off of the university and hospital campus. If any of our drivers has provided you with superior service please submit a customer comment card at http://apps.bsv.vcu.edu/CommentsMail/default.aspx.
	Correspondence Mail / Outbound Mail Processing Clerks (Ernestine Whiters, LaRee Miller) Collects mail for metering and sorting, process and prepare all of the university and hospital’s outgoing mail, including but not limited to accountable mail for the United States Postal Service. If any of our clerks has provided you with superior service please submit a customer comment card at http://apps.bsv.vcu.edu/CommentsMail/default.aspx.
	Mail Delivery Clerks / Satellite Operations – VMI Building (Medical Campus) (Back Row: Christopher Jackson, Anthony (L.T.) Ray, Anwar Cooper; Front Row: Sarah Clay, Shelia Walters) Prepares USPS incoming, interoffice and outgoing mail for pickup and delivery to the hospital community as well as provide fax services. If any of our delivery clerks has provided you with superior service please submit a customer comment card at http://apps.bsv.vcu.edu/CommentsMail/default.aspx The VMI building is located at 1000 E. Marshall St. and the hours are from 8:00 a.m. to 2:00 p.m. Monday thru Friday except university holidays. You may contact them at (804) 828-1344 or by e-mail at pbmsmail@vcu.edu.
	Correspondence Mail / Satellite Operations – Valentine House (Monroe Park Campus) (Wendy Wainright) Prepares USPS incoming mail, interoffice and outgoing mail as well as fax operations for various departments on the academic campus. If any of our clerks has provided you with superior service please submit a customer comment card at http://apps.bsv.vcu.edu/CommentsMail/default.aspx The Valentine House is located at 920 W. Franklin St. and the hours are from 8:00 a.m. to 2:00 p.m. Monday thru Friday, except university holidays. You may contact them at (804) 828-1577 or by e-mail at pbmsmpc@vcu.edu.
	Auxiliary Services (Richard Baugham, Gale Marshall, Kenneth Sifford) Prepare and process production mailings to meet postal guidelines. Perform all mail house functions to include but not limited to: inkjet addressing, collating, copying to mail, folding, inserting, labeling, laser print to mail, list management, packaging and fulfillment, sealing, tabbing, and standard mail preparation. . If any of our clerks has provided you with superior service please submit a customer comment card at http://apps.bsv.vcu.edu/CommentsMail/default.aspx.